Refund policy

IMPORTANT NOTE:

DOUBLE CHECK YOUR ORDER BEFORE PLACING IT TO AVOID ANY HASSLE.

SIZE/COLOUR CHANGES:

EMAIL US AT HELLO@KINDMINDCO.COM FOR SIZE OR COLOUR CHANGES BEFORE YOUR ORDER IS FULFILLED. ONCE FULFILLED, CHANGES CANNOT BE MADE.

ORDER CANCELLATIONS ARE NOT ALLOWED ONCE ORDER IS CONFIRMED.

RETURNS AND EXCHANGES:

• TIME FRAME: YOU HAVE 14 DAYS FROM DELIVERY DATE TO REQUEST A RETURN OR EXCHANGE AT HELLO@KINDMINDCO.COM.
• AFTER 14 DAYS: WE WILL NOT OFFER RETURNS OR EXCHANGES.

RETURNS:

• FOR E-GIFT CARD ONLY.
• ITEMS MUST BE UNWORN, UNWASHED, IN ITS ORIGINAL CONDITION, WITH TAGS ATTACHED.
• YOU ARE RESPONSIBLE TO PAY FOR YOUR RETURN SHIPPING FEES. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE ORIGINAL SHIPPING COST WILL BE EXCLUDED FROM YOUR REFUND.

DAMAGES AND ISSUES:

• REPORT DEFECTS OR WRONG ITEMS IMMEDIATELY UPON RECEIPT. WE WILL EVALUATE AND RESOLVE THE ISSUE.

NON-REFUNDABLE/FINAL SALE MERCHANDISE:

• ITEMS MARKED "FINAL SALE" CANNOT BE RETURNED, EXCHANGED, OR REFUNDED. REVIEW YOUR ORDER CAREFULLY.

LOST/STOLEN PACKAGES:

• CHECK YOUR PACKAGE TRACKING HERE. (ENTER LINK)
• REPORT MISSING PACKAGES WITHIN 2 WEEKS OF DELIVERY CONFIRMATION.
• WE ARE NOT LIABLE FOR LOST/STOLEN PACKAGES IF THE SHIPPING ADDRESS IS CORRECT.